Central Coalfields
Limited (CCL) on Saturday organized a “Kayakalp Samadhan Sabha(KSS)” to
smoothen its existing grievance redressal process by seamlessly allowing
stakeholders to directly interact with CMD, CCL Sri Gopal Singh at Vichar
Manch, Darbhanga House, CCL. On every first Saturday of every month, KSS will
be organized in which stakeholders can directly interaction with the higher
management to resolve their issues.

Stakeholders from
command areas of the company have come to attend the 1st KSS in
which CMD CCL Shro Gopal Singh, Director (Pers) Sri R S Mahapatro and Director (Tech/Oprns)
Sri V K Srivastava were present. All areas GMs were also connected through a video
conferencing. General Mangers/HODs from headquarters along with Staff Officers
of Areas, Union Representative were present in a packed hall. Eighteen
stakeholders have lodged their complaint related with jobs, non-payment of
dues, cleanliness etc.   

27 individuals were
handed over employment letter under the R&R Policy during the program.
These individual have given their land to the company for coal mining. It is to
be noted that 101 dependents of CCL employees who lost their life while
performing their duty were given employment letter on June 1st,
2019. 

Kayakalp Samadhan has
been conceptualized by CMD CCL Sri Gopal Singh to facilitate the grievance
redressal processes in a time-bound manner. Once complaints is registered at
Area level or at Samadhan Centre, Darbhanga House, Ranchi, acknowledged is
given to the complainant and within 30 days, reply is given whether their grievances
can be solved as per norms of the company or if not then with valid
justification.

CCL has set up robust
Samadhan Cell at CCL Headquarters as well as all area level to solve the
grievances of the stakeholders.  There is
also toll free number i.e., 18003456501 where one can lodge his or her complaint
round the clock. 

Talking about the effective
functioning of Samadhan Centre, Sri Gopal Singh said that the company is
committed to solve grievance by ensuring timely resolution of complaints. He further
said that resolving stakeholders’ complaints in a speedy and meaningful manner is
very important as they are members of CCL extended family,” Shri Singh said. He
also gave specific instructions to all area GMs to interact with stakeholders
to solve their grievances at their end.   

The programme was
organized by General Manager (P/IR) Sri Umesh Singh and his team.